1win Rules and Regulations in Canada

User Agreement

By completing registration on the 1win platform, you enter into a binding agreement with the company. Access to services, including placing a bet, using bonuses, and managing your account, is conditional on full acceptance of these terms. If you do not agree with any provision, you must discontinue use of the platform immediately.

Eligibility Requirements

To use the platform and its services, you must:

• Be at least 19 years of age (the legal gambling age in most Canadian provinces)
• Be a resident of a jurisdiction where online betting is permitted
• Register only one personal account per individual
• Provide accurate and complete information during and after registration
• Not act on behalf of any third party without explicit written authorization

Right to Modify Terms

1win reserves the right to amend, update, or replace any section of these terms at any time. Users will be notified of significant changes through the platform. Continued use of the services following any update constitutes acceptance of the revised terms. It is your responsibility to review this document periodically.

Proper Use of the Platform

The platform and all associated services are intended solely for lawful personal entertainment. The following conduct is strictly prohibited:

• Using automated systems, bots, or scripts to interact with the platform
• Exploiting technical errors or vulnerabilities
• Coordinating bets with other users to manipulate outcomes
• Engaging in any activity that compromises the integrity of sporting events or casino games

Content and Intellectual Property

All content on the platform, including graphics, text, software, and data, is the exclusive property of 1win or its licensed partners. Reproduction, redistribution, or commercial use of any platform content without prior written consent is prohibited.

Limitation of Liability

1win is not liable for losses arising from:

• Interruptions to service due to maintenance or technical issues
• Third-party failures, including payment processors or internet service providers
• User error in placing or managing bets
• Losses resulting from misuse of the platform or violation of these terms

The platform provides services on an "as available" basis and does not guarantee uninterrupted access at all times.

Eligibility to Place Bets

Only registered users who have verified their account and met all legal requirements are allowed to place bets on the platform. Bets placed by individuals who do not meet eligibility criteria may be voided. Users located in jurisdictions where online betting is restricted or prohibited are not permitted to use the betting services.

Bet Acceptance Procedures

A bet is considered accepted only after the platform issues a confirmation and assigns a unique bet identification number. 1win reserves the right to decline or cancel any bet at its discretion, including in cases of:

• Suspected fraud or manipulation
• Technical errors affecting odds or event data
• Bets placed after an event has commenced, unless explicitly permitted under live betting rules
• Violation of applicable betting limits

Betting Limits

The following limits apply to all users:

Limits may vary by sport, event, and market type. 1win reserves the right to adjust individual account limits based on betting patterns or risk assessments.

Calculation of Winnings

Winnings are calculated by multiplying the accepted stake by the confirmed odds at the time the bet was placed. In the case of accumulator bets, all individual odds are multiplied together before applying to the total stake. Bonuses or odds boosts, if applicable, are applied according to the specific promotion rules in effect at the time.

Betting Restrictions

Certain restrictions may apply to specific users or accounts, including:

• Reduced maximum stakes on select markets
• Temporary suspension of betting privileges pending account review
• Permanent restrictions for accounts found in breach of these rules

Cancellation Policy

A confirmed bet may not be cancelled by the user after acceptance. Cancellations initiated by 1win may occur under the following circumstances:

• The event is postponed or cancelled with no rescheduled date confirmed
• A technical error resulted in incorrect odds being displayed
• The bet was accepted in violation of platform rules

In cases of platform-initiated cancellation, the original stake is returned to the user’s account.

Account Funding

All deposits must be made using a payment method registered in the account holder’s name. Third-party funding is not permitted. By making a deposit, you confirm that the funds belong to you and are not derived from any unlawful activity.

Available Deposit and Withdrawal Methods

The platform supports a range of payment options suited to Canadian users, including:

• Bank cards (Visa, Mastercard)
• E-wallets and digital payment services
• Cryptocurrency transfers
• Interac and other locally supported methods (availability subject to change)

Available methods, minimum and maximum transaction amounts, and applicable processing fees are displayed on the cashier page at the time of transaction. It is your responsibility to verify current limits before initiating a deposit or withdrawal.

Transaction Processing Timeframes

Processing times may be extended during identity verification reviews or when additional documentation is required.

Identity Verification (KYC)

As part of its legal obligations, 1win is required to verify the identity of all users prior to processing withdrawal requests. The KYC process may require submission of:

• Government-issued photo identification (passport, driver’s licence, or national ID)
• Proof of residential address (utility bill or bank statement dated within 90 days)
• Proof of payment method ownership (card or account documentation)

Failure to complete identity verification may result in delays or suspension of withdrawal processing.

AML Compliance

All transactions are subject to anti-money laundering (AML) screening. Deposits and withdrawals must be consistent with declared account activity. 1win reserves the right to request additional documentation for any transaction that triggers a review under its AML protocols.

Transaction Restrictions

The following are not permitted:

• Deposits made with the intent to withdraw without engaging in betting activity
• Use of payment methods belonging to another individual
• Structuring transactions to avoid verification thresholds

Cancellation of Transactions

Deposits cannot be reversed once processed. Withdrawal requests may be cancelled by the user before they are approved, provided the cancellation is submitted through the platform’s account management section. Once a withdrawal has been approved and dispatched, it cannot be recalled.

1win is committed to promoting safe and responsible gambling for all users in Canada. The platform acknowledges that gambling can pose risks and provides a range of tools to help users maintain control over their betting activity.

Self-Management Tools

Registered users have access to the following account controls:

• Deposit limits: Set daily, weekly, or monthly caps on the amount you can deposit into your account
• Bet limits: Restrict the maximum stake you are allowed to place within a defined time period
• Session time limits: Configure alerts or automatic logouts after a set duration of activity
• Self-exclusion: Request a temporary or permanent suspension of your account if you feel your gambling is becoming harmful
• Reality check notifications: Receive periodic reminders of time spent on the platform during an active session

These tools can be activated through the account settings section. Once a self-exclusion is applied, it cannot be reversed during the chosen exclusion period.

Identifying Problematic Gambling Behaviour

The following signs may indicate a gambling-related problem:

• Betting with funds needed for essential expenses
• Attempting to recover losses through additional bets
• Neglecting personal, professional, or social responsibilities due to gambling
• Feeling unable to stop or reduce betting activity

Support and Assistance Resources

If you or someone you know is experiencing difficulties related to gambling, the following Canadian organizations offer confidential support:

• ConnexOntario: 1-866-531-2600 (Ontario residents)
• Gambling Support Network (British Columbia): Available through the BC Responsible and Problem Gambling Program
• Gambling Awareness Society of Nova Scotia (GANS)
• Centre for Addiction and Mental Health (CAMH): camh.ca
• Canadian Centre on Substance Use and Addiction (CCSA): ccsa.ca

1win encourages all users to make use of available resources and to contact support services if needed. Gambling should remain an entertainment activity conducted within your personal financial means.

Legal Obligations

1win operates in accordance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) legislation. The platform has implemented a comprehensive compliance framework designed to detect, prevent, and report suspicious financial activity in accordance with its legal obligations.

Know Your Customer (KYC) Procedures

All users are required to complete identity verification before withdrawals are processed. The KYC procedure includes:

• Submission of valid government-issued photo identification
• Confirmation of residential address through official documentation
• Verification of payment methods used on the account

Verification documents are reviewed by the compliance team and may be subject to third-party checks. Users must ensure that all submitted documents are current, authentic, and clearly legible.

Transaction Monitoring

All financial activity on the platform is subject to continuous monitoring. Automated systems and compliance personnel review transactions for indicators of potential money laundering, including:

• Unusually large or frequent deposits or withdrawals inconsistent with account history
• Deposits followed immediately by full withdrawal without proportionate betting activity
• Multiple accounts linked to the same individual or payment method
• Transactions originating from high-risk jurisdictions

Suspicious Activity Reporting

Where a transaction or account activity is identified as suspicious, 1win is legally obligated to file a report with the appropriate financial intelligence authority. In such circumstances, the platform may be prohibited from notifying the affected user that a report has been submitted.

Consequences of Policy Violations

Users found to be in breach of AML or CTF policies may be subject to:

• Temporary suspension of account access pending investigation
• Freezing of account funds for the duration of a compliance review
• Permanent account closure
• Reporting to law enforcement or regulatory authorities

Funds associated with confirmed money laundering activity will not be returned and may be subject to forfeiture in accordance with applicable law.

Personal Data Collected

During registration and ongoing use of the platform, 1win collects personal information necessary to operate its services and comply with legal requirements. This includes:

• Full name, date of birth, and contact details
• Residential address and proof of identity documents
• Financial information, including payment method details and transaction history
• Device and browser data collected through cookies and tracking technologies
• Correspondence and support interactions

How Your Data Is Used

Collected data is used for the following purposes:

• Account creation, verification, and management
• Processing deposits, withdrawals, and bet settlements
• Complying with KYC, AML, and other legal obligations
• Fraud prevention and platform security
• Communicating service updates, account notifications, and, where consented, promotional information
• Improving platform performance and user experience through aggregated analytics

Data Sharing

Personal data may be shared with:

• Identity verification and payment processing partners
• Regulatory authorities and law enforcement agencies where required by law
• Third-party service providers operating under strict data protection agreements

1win does not sell personal data to third parties for commercial purposes.

Your Rights Under Canadian Privacy Law

In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:

• Access the personal information held about you
• Request corrections to inaccurate or incomplete data
• Withdraw consent for non-essential data processing, subject to legal limitations
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, including ongoing legal and regulatory obligations. Upon account closure, certain data may be retained for a prescribed period as required by applicable law.

Cookies

The platform uses cookies and similar tracking technologies to support functionality and analyse usage patterns. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Commitment to User and Account Security

1win applies technical and organizational measures to protect user accounts, financial transactions, and personal data from unauthorized access, disclosure, or misuse. Security protocols are reviewed and updated on a continuous basis to address emerging threats.

Data Encryption

All data transmitted between your device and the platform is encrypted using industry-standard Transport Layer Security (TLS) technology. Financial transactions, including deposits and withdrawals, are processed through encrypted channels to prevent interception by unauthorized parties.

Two-Factor Authentication (2FA)

Users are strongly encouraged to activate two-factor authentication on their accounts. With 2FA enabled:

• A secondary verification code is required at login, in addition to the standard password
• Account access from unrecognized devices triggers an additional confirmation step
• Changes to sensitive account settings require re-authentication

Two-factor authentication significantly reduces the risk of unauthorized account access, even if login credentials are compromised.

Continuous Activity Monitoring

The platform operates a continuous monitoring system that tracks account and transaction activity for signs of unauthorized access or fraudulent behaviour. Indicators reviewed include:

• Login attempts from unfamiliar IP addresses or geographic locations
• Unusual patterns in betting or financial activity
• Multiple failed login attempts within a short period

When suspicious activity is detected, precautionary measures such as temporary account suspension or mandatory re-verification may be applied to protect the account holder.

User Responsibilities

Users are responsible for maintaining the confidentiality of their login credentials. You must:

• Use a strong, unique password for your account
• Avoid accessing your account from shared or public devices
• Log out of your account after each session on shared networks
• Notify the platform immediately if you suspect unauthorized access to your account

1win will never request your password through email, chat, or telephone communications.