1win Privacy Policy

What Personal Data Is Collected

1win collects personal information that users provide directly or that is generated through the use of its online services. This may include, but is not limited to:

• Full legal name and date of birth
• Residential address and contact details (email address, phone number)
• Government-issued identification documents (for identity verification purposes)
• Financial information, including payment method details and transaction history
• Device identifiers, IP addresses, and browsing behaviour on the platform
• Communication records between the user and the support team

Purpose of Collection

Personal data is collected to:

• Verify user identity and age in compliance with Canadian regulatory requirements
• Process deposits, withdrawals, and other financial transactions
• Administer user accounts and deliver requested services
• Detect and prevent fraudulent activity, money laundering, and other unlawful conduct
• Meet obligations under applicable Canadian laws, including PIPEDA and anti-money laundering (AML) regulations

Protection Measures

1win applies both technical and organizational safeguards to protect personal data against unauthorized access, loss, or disclosure. These measures include:

• Encryption of data during transmission using industry-standard protocols
• Restricted internal access based on role-based permissions
• Regular security audits and vulnerability assessments
• Secure data storage infrastructure with controlled physical and digital access

User Rights

In accordance with Canadian privacy law, users have the right to:

• Access the personal information held about them
• Correct any inaccurate or incomplete data
• Request deletion of personal data, subject to legal retention requirements
• Withdraw consent to specific forms of data processing, where applicable
• Lodge a complaint with the Office of the Privacy Commissioner of Canada if they believe their rights have been violated

Requests related to personal data rights may be submitted through the designated support channels listed on the 1win website.

Personal information collected by 1win is used only for lawful, clearly defined purposes. The platform does not sell, rent, or otherwise exploit user data for commercial gain beyond the purposes described in this policy.

Purposes of Data Use

• Account administration: Personal data is used to create, maintain, and manage user accounts, including identity verification and account security.
• Transaction processing: Financial information is used to facilitate deposits, withdrawals, and other monetary operations on the platform.
• Service improvement: Aggregated and anonymized data is analysed to enhance platform functionality, user experience, and service quality.
• Marketing and communications: With user consent, 1win may use contact information to send promotional offers, updates, and relevant notifications. Users may opt out of marketing communications at any time.
• Analytics: Behavioural and technical data is used to understand how users interact with the platform and to identify areas for development.
• Regulatory compliance: Personal information is retained and processed as required by Canadian law, including obligations related to identity verification, financial reporting, and responsible gambling.

All data processing activities are conducted transparently and in accordance with the lawful bases established under PIPEDA and other applicable Canadian legislation.

How to Access Personal Data

Users of 1win have the right to request access to the personal information the platform holds about them. Such requests may be submitted through the customer support channels available on the website. Upon receipt of a valid request, 1win will provide the requested information within a reasonable timeframe, as required under applicable Canadian privacy legislation.

Updating Personal Information

Users may update certain personal details directly through their account settings. For changes that require verification, such as name or identification documents, users should contact the support team and provide the necessary documentation.

Requesting Deletion of Data

Users may request the deletion of their personal data. Such requests will be processed in accordance with applicable law. Certain information may be retained beyond the deletion request where required by legal, regulatory, or contractual obligations, including anti-money laundering and financial record-keeping requirements.

Consent to Security and Payment Processing

By using the 1win platform, users acknowledge and consent to:

• The conduct of identity verification and security checks as required by Canadian regulations
• The processing of payment information by authorized third-party payment service providers engaged by the platform

These processing activities are necessary for the secure and lawful operation of the platform and its financial services.

1win is an online gambling platform intended exclusively for individuals who are 18 years of age or older. Access to and use of the platform by minors is strictly prohibited.

The platform does not knowingly collect personal information from individuals under the age of 18. However, 1win cannot independently verify the age of every user without the submission of valid government-issued identification documents as part of the verification process.

If a parent or legal guardian believes that their child has registered on the platform or provided personal information without authorization, they are encouraged to contact the 1win support team immediately. Upon confirmation, the relevant account will be closed and any personal data associated with the minor will be permanently deleted from the platform’s records in accordance with applicable Canadian privacy standards.

Users are responsible for ensuring that minors in their care do not access the platform or its services.

As a globally operating platform, 1win may process personal data in countries other than Canada, where its partners, service providers, or operational infrastructure are located. These jurisdictions may have data protection laws that differ from those applicable in Canada.

By registering for and using the 1win platform, users expressly consent to the transfer of their personal data to and processing in such jurisdictions.

1win takes reasonable steps to ensure that all partners and third-party service providers who receive or process personal data on its behalf are bound by confidentiality obligations and data protection standards consistent with those applied by the platform. Contractual arrangements and due diligence procedures are used to uphold the security and integrity of personal data throughout international transfers.

Users who have concerns about international data transfers may contact the platform’s support team for further information.

This Privacy Policy constitutes a legally binding document that governs the collection, processing, and protection of personal data in connection with the use of the 1win platform.

A legal disclaimer, where applicable, may alter the scope, interpretation, or practical effect of the provisions set out in this policy. Such disclaimers become operative at the moment a user accepts this policy, whether through electronic signature, active acceptance via a confirmation checkbox, or accession to the terms through continued use of the platform.

Users are advised to review this policy in its entirety before accepting its terms. Acceptance of this policy constitutes acknowledgment that the user has read, understood, and agreed to be bound by its provisions, including any applicable legal qualifications or limitations.

In the event of any conflict between this policy and a specific legal disclaimer presented to the user, the specific disclaimer shall take precedence to the extent permitted by applicable Canadian law.

What Are Cookies

Cookies are small text files placed on a user’s device by a website during a browsing session. They are widely used by online platforms to enable functionality, improve performance, and collect information about how users interact with a website.

How 1win Uses Cookies

The 1win platform uses cookies for the following purposes:

• Statistical analysis: Collecting aggregated data on website traffic, page visits, and user interactions to assess platform performance
• Behavioural analysis: Monitoring patterns in how users navigate the platform in order to identify areas for improvement
• Personalization: Storing user preferences and settings to provide a more relevant and consistent experience across sessions
• Platform improvement: Using insights derived from cookie data to refine features, content, and overall service quality

Retention Period

Cookies placed by the 1win platform are retained for a period of up to one (1) year from the date of the user’s last visit, unless cleared by the user prior to that date.

Managing Cookies

Users may manage, restrict, or delete cookies through their browser settings at any time. Please note that disabling certain cookies may affect the availability or functionality of some features on the platform.

By accessing or using the 1win platform in any capacity, including browsing the website, registering an account, or engaging with any of its online services, users are deemed to have read, understood, and fully accepted the terms of this Privacy Policy.

This policy represents the current and prevailing version of 1win’s data protection practices. In the event of any updates or amendments, the revised version will be published on the platform and will supersede all prior versions from the date of publication.

Continued use of the platform following any such update constitutes acceptance of the revised policy. Users who do not agree with the terms of this policy, or any subsequent amendments, should discontinue use of the platform and may contact the support team to request the closure of their account and the deletion of their personal data, subject to applicable legal retention obligations.

When Personal Data Is Shared

Personal information collected by 1win may be disclosed to third parties under the following circumstances:

• Legal obligations: Where disclosure is required by applicable Canadian law, court order, or regulatory authority
• Dispute resolution: Where personal data is necessary to investigate, prevent, or resolve disputes, including fraud investigations
• Contractual arrangements: Where third-party service providers are engaged to support the operation of the platform, including payment processors, identity verification services, and technical infrastructure providers

Identification of Third Parties

Where third parties engaged by 1win are listed on the platform’s website, users are encouraged to review their respective privacy practices. Where specific third parties are not individually listed, 1win will provide users with information regarding the purpose and scope of any data sharing upon request.

Consent

By providing personal information to the platform, users consent to its disclosure to third parties in the circumstances described above. All third parties with whom personal data is shared are required to handle such information in a manner consistent with this policy and applicable Canadian privacy legislation.

Users who have questions about third-party data sharing may contact the support team for further clarification.

The 1win platform may contain links to third-party websites, including affiliate pages, partner platforms, and external resources. These websites operate independently and maintain their own privacy policies, which govern the collection and use of personal data by those parties.

1win is not responsible for the privacy practices, data handling procedures, or content of any external websites accessible through links on its platform. The inclusion of a link does not constitute an endorsement of the linked website or its privacy standards.

Users are advised to exercise caution and review the applicable privacy policy of any external website before submitting personal information or engaging with its services. Any data shared with a third-party website is subject to that website’s own terms and policies, not those of 1win.