Responsible Gaming

All forms of gambling involve financial risk. No outcome is guaranteed, and losses are a normal part of betting. Responsible gambling means staying in control of how you play, how much you spend, and how often you engage.

1win offers several tools to help you set boundaries and maintain healthy habits:

• Deposit Limits: Set a maximum amount you can deposit over a defined period, daily, weekly, or monthly.
• Bet Limits: Cap the size of individual bets to prevent impulsive wagering.
• Loss Limits: Define the maximum amount you are comfortable losing within a set timeframe.
• Session Time Limits: Manage how long you spend on the platform during each session.
• Reality Checks: Receive periodic reminders of how long you have been playing.
• Self-Exclusion: Temporarily or permanently restrict access to your account if needed.
• Cool-Off Periods: Take a short break from gambling without fully closing your account.

These tools are available directly through your account settings. Using them regularly is a practical way to keep your gambling activity within comfortable boundaries.

Gambling addiction can develop gradually and is not always easy to identify early on. Being aware of the warning signs is an important step toward seeking help before the situation becomes more serious.

Common indicators of a gambling problem include:

• Spending more money on gambling than you originally planned
• Feeling a strong urge to increase bet sizes over time
• Continuing to gamble in an attempt to recover previous losses
• Lying to family members or close friends about gambling activity
• Neglecting personal responsibilities, work, or relationships due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Failed attempts to cut back or stop gambling on your own
• Using gambling as a way to escape stress, anxiety, or other emotional difficulties
• Experiencing financial hardship as a direct result of gambling behaviour

If you recognize several of these signs in your own behaviour, it is advisable to seek professional support. Gambling addiction is a recognized condition, and effective help is available.

Taking action early can prevent a gambling habit from becoming a serious addiction. There are practical steps you can take to regain control and protect your well-being.

Recommended actions include:

• Set strict limits: Use the tools in your account to establish deposit, loss, and session limits before you play.
• Take regular breaks: Step away from gambling on a scheduled basis to maintain perspective.
• Keep track of spending: Monitor your gambling activity and review how much time and money you spend regularly.
• Avoid gambling when emotionally affected: Stress, sadness, or frustration can lead to impulsive decisions.
• Do not chase losses: Accept that losses are part of gambling and avoid attempting to recover them through additional bets.
• Activate self-exclusion: If limits are not sufficient, use the self-exclusion feature to block access to your account for a set period.
• Speak with someone you trust: Sharing your concerns with a trusted person can provide clarity and encouragement.
• Contact a professional counsellor: Trained specialists can offer structured support tailored to your situation.
• Reach out to a helpline: Confidential support services are available at no cost across Canada.
• Seek medical advice: A healthcare provider can assess your situation and refer you to appropriate treatment programs.

Professional help for gambling addiction is available across Canada through several dedicated organizations. These services are confidential, accessible, and provided at no cost.

• Responsible Gambling Council (RGC): Provides education, tools, and resources for individuals seeking to understand or address gambling problems. Visit www.responsiblegambling.org
• ConnexOntario: Offers 24-hour access to mental health, addiction, and crisis services in Ontario. Call 1-866-531-2600 or visit www.connexontario.ca
• Gambling Support Line (Ontario): A dedicated helpline for gambling addiction support. Call 1-888-230-3505
• Problem Gambling Help Line (British Columbia): Provides confidential support for residents of BC. Call 1-888-795-6111 or visit www.bcresponsiblegambling.ca
• Alberta Health Services – Addiction Helpline: Support for Albertans dealing with gambling addiction. Call 1-866-332-2322
• Jeu: aide et référence (Quebec): French and English support for gambling addiction in Quebec. Call 1-800-461-0140 or visit www.jeu-aidereference.qc.ca
• Gamblers Anonymous Canada: A peer-support network with meetings available across the country. Visit www.gamblersanonymous.org
• Centre for Addiction and Mental Health (CAMH): A leading Canadian authority on addiction treatment and mental health support. Visit www.camh.ca

If you are experiencing difficulties related to gambling, the 1win support team is available to assist you. The team can help you activate responsible gambling tools, process self-exclusion requests, or direct you to the appropriate resources.

Available contact methods:

• Live Chat: Available directly on the 1win website and mobile app for immediate assistance
• Email: Send a message to the support team with details about your request
• Help Centre: Access the FAQ and self-service options through the support section on the website

All communications are handled confidentially. The support team is prepared to assist without judgment and will connect you with the appropriate tools or services based on your needs.